Our products are by nature, customized by you for use in promotional marketing.  Once customized, they are not returnable for credit.  We always work with our customers to ensure complete satisfaction with your order and in some cases errors are made that we can correct.  In those cases we ask that you work through our sales department to receive proper RA (Return Authorization)  

We cannot accept merchandise or issue any credits against defective merchandise without proper RA numbers.  These claims must be made within 15 days of arrival of your order. For any misprinted, damaged or defective items, we will arrange for the return shipping.